PRIVACY POLICY
Last updated : 2026

Voilà French is committed to protecting your privacy and handling your personal data with the utmost care and transparency. This Privacy Policy explains what data we collect, why we collect it, and how we use it.
By using voilafrench.fr or enrolling in any Voilà French program, you acknowledge and accept the terms of this Privacy Policy.

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1. DATA CONTROLLER

The data controller responsible for your personal information is :

TOULOUSE Karen
Operating under the name : Voilà French
Based in France
Contact : karentoulouse@voilafrench.fr
Website : www.voilafrench.fr

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2. WHAT DATA WE COLLECT

We collect only the personal data that is strictly necessary to provide our services. This includes :

— First and last name
— Email address
— University or institution name
— French language level
— Program of interest
— Any information voluntarily shared during the discovery call or by email

We do not collect sensitive personal data (health information, financial data, government identification numbers, etc.).

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3. HOW WE COLLECT YOUR DATA

We collect your personal data through the following channels :

— The contact and enrollment form on voilafrench.fr
— Email correspondence
— The discovery call booking system (Calendly or equivalent)
— Direct email communication

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4. WHY WE COLLECT YOUR DATA

Your personal data is collected and used solely for the following purposes :

— To respond to your inquiry and schedule your discovery call
— To confirm and manage your enrollment in a Voilà French program
— To deliver your coaching sessions and share program materials
— To send you administrative communications related to your program (schedules, session links, updates)
— To improve the quality of our services

We do not use your data for marketing purposes without your explicit consent.

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5. LEGAL BASIS FOR PROCESSING

In accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679),
we process your personal data on the following legal bases :

— Contractual necessity : to fulfill our obligations under the service agreement between you and Voilà French
— Legitimate interest : to manage and improve the quality of our coaching services

— Consent : where you have explicitly agreed to receive communications from us

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6. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy :

— Enrollment and session data : retained for a maximum of 3 years following the end of your program
— Email correspondence : retained for a maximum of 2 years
— Financial transaction records : retained for 10 years in accordance with French accounting law

Once the retention period has expired, your data is permanently and securely deleted.

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7. DATA SHARING & THIRD PARTIES

We do not sell, rent or share your personal data with third parties for commercial purposes.

Your data may be processed by the following trusted third-party service providers, strictly for operational purposes :

— Wix (website hosting & contact forms)
— Calendly or equivalent (appointment scheduling)
— Zoom or equivalent (online session delivery)
— Payment processor : Stripe or Wise

Each of these providers operates under their own privacy policy and data protection obligations. We encourage you to review their policies directly.

We may also disclose your data if required to do so by law or by a competent judicial or administrative authority.
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8. INTERNATIONAL DATA TRANSFERS

Voilà French is based in France and primarily serves students located in the United States and other countries.

Where your data is transferred outside the European Union, we ensure that appropriate safeguards are in place in accordance with GDPR requirements, including the use of Standard Contractual Clauses where applicable.

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9. DATA SECURITY

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.
All online sessions are conducted via password-protected links. Email communication is conducted through a secure professional email account.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority (CNIL) and, where required, inform you directly without undue delay.

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10. COOKIES

voilafrench.fr may use cookies and similar tracking technologies to ensure the proper functioning of the website and to analyse visitor behaviour.

Types of cookies used :

— Essential cookies : required for the website to function correctly. Cannot be disabled.

— Analytics cookies : used to understand how visitors interact with the site (e.g. Wix Analytics). Used only with your consent.

You may manage your cookie preferences at any time via the cookie banner displayed on your first visit to voilafrench.fr, or through your browser settings.

For full details on cookies used on this site, please refer to our Cookie Policy.

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11. YOUR RIGHTS UNDER GDPR

As a data subject under the GDPR, you have the following rights :

— Right of access : you may request a copy of the personal data we hold about you

— Right to rectification : you may request correction of any inaccurate or incomplete data
— Right to erasure : you may request deletion of your personal data, subject to our legal retention obligations
— Right to restriction : you may request that we limit the processing of your data in certain circumstances
— Right to data portability : you may request that your data be transferred to you or to another

service provider
— Right to object : you may object to the processing of your data where it is based on legitimate interest
— Right to withdraw consent : where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at : karentoulouse@voilafrench.fr

We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

If you believe your rights have not been respected, you have the right to lodge a complaint with the French data protection authority :

CNIL — Commission Nationale de l'Informatique et des Libertés www.cnil.fr

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12. CHILDREN'S PRIVACY

Voilà French programs are designed for university students aged 18 and above.

We do not knowingly collect personal data from individuals under the age of 18.
If you believe a minor has provided us with personal data, please contact us immediately at karentoulouse@voilafrench.fr and we will take steps to delete that information promptly.

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13. AMENDMENTS TO THIS POLICY

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable law.

When we make significant changes, we will notify you by email and update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically.

Your continued use of voilafrench.fr following any changes constitutes your acceptance of the updated policy.

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14. CONTACT

For any questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at :

karen TOULOUSE— Voilà French
karentoulouse@voilafrench.fr
www.voilafrench.fr

We are committed to resolving any concern promptly and transparently.

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© 2026 Voilà French — All rights reserved.